FAQs

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What Is Your Cancellation Policy?

This depends on your service!

For dog walks and drop-in visits, we ask that you cancel 12 hours before the scheduled visit. Any cancellations within 12 hours will be fully charged.


For overnight stays we ask that you cancel at least 72 hours before your scheduled service. Any cancellations within 72 hours will be charged at 50% of your original service.

How Do I Pay For Services?

We accept PayPal, CashApp, Venmo, cash, and checks! We send out invoices at the end of each week in an email.

Will I Get Updates During Walks Or Drop-Ins?

Absolutely! During the meet and greet we will connect you with your sitter so you can receive updates and pictures. 

Can I Book Last Minute Walks?

We will always try our best to accommodate last minute walks, but we can't guarantee availability. We set our schedules every Sunday, so any requests after that are considered last minute.

How Far In Advance Should I Book My Service?

If you're a returning customer looking for walks or drop ins, just let us know at the beginning of the week so we can add you in.


If you're a new customer, try to let us know at least a week before you'll need us. We need time to schedule the meet and greet and make sure we can accommodate the time slot you're looking for. 


For holiday services, please let us know what dates you need as soon as possible! Holidays are a busy time for us and we tend to fill up a month or two in advance. 

If you have any other questions, feel free to send an email to Bayonnecrittercare@Gmail.com